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Customer Satisfaction Score Calculator

Calculate the percentage of responses meeting your satisfied-response threshold.

Use a consistent reporting periodCheck the calculation below
Business dashboard
Business dashboard

Use figures from the same reporting period.

See the method

Enter your business figures

Runs on your device

Your key metric

Your result

Let’s calculate.

Use the Calculate button to see your result.

Review the method below for assumptions and conventions.

How to use this tool

  1. Enter satisfied responses, valid responses.
  2. Select Calculate to view the result.
  3. Check the method and assumptions below before using the result.

The method, explained

CSAT = satisfied responses / valid responses × 100.

A WORKED EXAMPLE

Using satisfied responses = 160 responses, valid responses = 200 responses, the result is 80 %. Change these example inputs to match your task; use the method above to check each step.

Understanding your result

Choose and document the satisfaction threshold, such as the top two points on a five-point scale. Nonresponse bias is not corrected.

What to keep in mind

Choose and document the satisfaction threshold, such as the top two points on a five-point scale. Nonresponse bias is not corrected. Use consistent currencies, reporting periods and accounting definitions. This arithmetic estimate excludes items not entered in the form.

Common questions

How do I use this customer satisfaction score calculator?

Calculate the percentage of responses meeting your satisfied-response threshold. Enter satisfied responses in responses, valid responses in responses. The starting example is editable; use values for the same system or project.

Which assumptions affect this result?

Choose and document the satisfaction threshold, such as the top two points on a five-point scale. Nonresponse bias is not corrected.

Methodology maintained by ClarityKit. How these tools are built and checked.