ClarityHow to use this tool
- Enter tickets per period, average handling time, paid hours per person per period, non-handling time.
- Select Calculate to view the result.
- Check the method and assumptions below before using the result.
The method, explained
Workload hours = tickets × handling minutes/60. Effective hours/person = paid hours × (1−non-handling fraction). Headcount = ceiling(workload/effective hours).
Using tickets per period = 800, average handling time = 12 min, paid hours per person per period = 40 hours, non-handling time = 25 %, the result is 6 people. Change these example inputs to match your task; use the method above to check each step.
Understanding your result
No. The result covers average workload only. Queueing, hourly peaks, shifts and service-level targets require additional capacity planning.
What to keep in mind
A workload estimate, not a queueing or service-level model. It excludes arrival peaks, concurrency, response targets and schedule coverage. Use consistent currencies, reporting periods and accounting definitions. This arithmetic estimate excludes items not entered in the form.
Common questions
Will this guarantee a response-time target?
No. The result covers average workload only. Queueing, hourly peaks, shifts and service-level targets require additional capacity planning.
Are business inputs stored?
This tool calculates locally in your browser. It does not upload your figures or connect to your business accounts.
Methodology maintained by ClarityKit. How these tools are built and checked.